FAQs
Frequently Asked Questions
How do I connect to UGAmail?
Go to the UGAmail webmail interface at www.ugamail.uga.edu .
How do I put a web page up on ARCHES?
See Web Pages on ARCHES at www.arches.uga.edu
What if I forgot/don't know my password or user name (the "UGA MyID") for ARCHES and WebCT?
Go to the Change MyID Password page at www.arches.uga.edu/myid and make a new password. Your user name will display after the 'Change MyID Password' button is clicked. (EITS Help Desk personnel do not have access to your password.)
How do I look up e-mail addresses for people at UGA?
See the UGA online phonebook at www.uga.edu/phonebook for addresses that people choose to have publicly listed.
Can I dial in directly to campus to use ARCHES and OASIS?
Computer users not on the UGA campus network will need to obtain internet access through a commercial provider to connect to UGA services. Dial-in modem access was discontinued by the University on June 30, 2001.
How do I connect to the registration system (OASIS)?
OASIS is available on the web at www.uga.edu/ses for people with Windows versions of Internet Explorer (version 4.0 and higher) or Netscape (version 4.75 or higher).
I forgot my PIN number for OASIS. How can I recover this?
Call the Registration Office at (706) 542-4040 to have your PIN reset. You may also go by the Registration Office, 105 Holmes/Hunter Academic Building (building 0120, right behind the Arch), with a picture ID for assistance. (EITS Help Desk personnel do not have access to your PIN number.)
How can I forward ARCHES e-mail to another e-mail account?
Mail forwarding will stay in effect until changed by the user. There are two ways this can be done:
- Go to www.arches.uga.edu/manage.html and click on 'Forward your email'.
- You can also use telnet to connect to the ARCHES main services menu, select [4] Account Management, then [4] Mail Forwarding. Carefully put the exact e-mail address in to which you wish to forward ARCHES e-mail, then press the enter key and exit out of ARCHES.
How can I change my MyID?
Your MyID can be changed by coming in person to the Computer Services Annex with a picture ID Mon-Fri 8:00-5:00, where an exception form requesting the ID change can be submitted. It is a good idea to have a couple alternate names in mind, in case the preferred one is already taken.
I am a student who can't login to my WebCT class - I get an error message, or I don't see the course listed.
Two common solutions are:
- Most WebCT courses are setup so that the instructor adds the student's UGA MyID to the class, rather than the student adding themselvs to the class. If you do not see the class listed under "Clases" after logging in from https://webct.uga.edu , contact your instructor so they can add your UGA MyID to their class. Exceptions to this are classes that are set up for self-registration, which have a key symbol next to their listing (viewed from the violet "Add course" link under "Classes" after logging into WebCT)
- Login by clicking on "Login to" in the center of https://webct.uga.edu , and not by clicking on "See courses" down at the bottom of the page- this only displays the course list.
How do I update my license for SPSS 13?
- Launch the License Authorization Wizard (You can do this by either choosing License Authorization Wizard in the SPSS for Windows program group on the Windows Start menu or starting SPSS for Windows and choosing License Authorization Wizard from the Help menu.
- After the License Authorization Wizard launches, click Start to start the authorization process.
- Select "Use Authorization via Internet to get License" and then click next.
- Enter the code and click next.
Your license will be verified and installed and SPSS will continue to work until the license expries again.
